About Returns and Exchanges
We accept returns of products purchased from this online store within 7 days of arrival (returns due to customer convenience).
In addition, we will accept returns within 14 days from the date of arrival of the product only if the quality of the product does not conform to the contract contents (damage, stain, etc.) or if the product is different from the order Returns due to our convenience).
We accept exchanges only for the same items as the returned items. However, depending on our stock status, we may not be able to meet your request for replacement. In that case, please note that we will refund your money.
Even if there is a problem with the item you ordered, we will not accept any returns within 14 days from the date of arrival of the item.
We accept returns and exchanges for customers whose delivery destination is overseas under the above conditions.
We cannot accept returns or exchanges in the following cases. Please note.
・ If 7 days have passed since the item arrived
・ If you use it even once
・ When odor adheres, stains or damage occurs to the customer
・ When processed (such as raising the hem) and washed by the customer
・ When the tag or label is separated
・ If some of the products or accessories are lost
About return method
・ If you wish to return or exchange the product, please be sure to contact customer support (firstname.lastname@example.org) in advance and return it to the address provided by customer support. In addition, the cost of return shall be borne by the customer in the case of returns due to customer's convenience, and shall be borne by us in the case of returns due to our convenience.
・ Please note that we will not accept returns or exchanges if you return the product without prior notice.
・ When returning the product, please include the "Product Tag" and return it as it is.
・ When returning the product, please keep the product package (bag, box, etc.) in the state it was in when it was delivered, and then return the product after packing it so that the product will not be soiled or damaged during the return process.
After contacting us, customer support will inform you of the shipping address.
・ If all items are returned, the full amount of the item (including consumption tax) will be refunded. In the case of partial returns, only the price of the product (including consumption tax) will be refunded.
・ It takes about 10 days from confirmation of arrival of the returned product to completion of the procedure for refund procedure. Please note.
・ After the returned product arrives, we will process the refund through the credit card company. Due to the circumstances of the credit card company, it may take some time for the refund. Please note. For more information, please contact your credit card company.