FREQUENTLY ASKED QUESTIONS

About payment

How do I pay for my purchase?
Credit cards (visa, MasterCard, JCB, American Express)
Amazon pay
PayPal

Is there a shipping fee?
[When the delivery address is within Japan]
When the amount of the purchase charge is less than 20,000yen, it costs 1,000 yen nationwide (Okinawa prefecture and remote islands are not included in the actual cost)

[When the delivery address is outside Japan]
Asia, Oceania (excluding Australia), Europe: 3,000 yen (delivery by EMS)
North America, South America, Africa and Australia: 25,000 yen (delivery by FedEx International Priority)
In the case of overseas shipping, various taxes such as customs duties and customs fees will be charged in addition to the shipping fee. For more information, please check Shipping Information.

Delivery time of goods

When will the goods be shipped?
After the order receipt is completed, the goods are shipped in 1-3 business days if the delivery address is within Japan.
Please note that we have 10 days prior to the completion of the order during New Year holiday.
*There is a case that it takes time to ship due to reasons such as product shortage and concentration of order.
*We do not ship on closed days (Saturdays, Sundays, national holidays, New Year holidays). Please note that the Company may be closed without prior notice.

Can I specify the date and time of delivery?
It's possible if the delivery address is within Japan. You can select the desired delivery date and time at the bottom of the cart page. If you would like the shortest shipment, please select "No specification" for the delivery date and time.
About returns and exchanges
Can I return or exchange products?
Items purchased through our online store can only be returned within 7 days of arrival (returns at your convenience).
In addition, we will accept returns only within 14 days from the date of arrival of the product only if the quality of the product does not conform to the contract contents (if there is damage, dirt, etc.) or if the product is received different from the order (return due to our convenience).
We accept exchanges only for products that are the same as returned items. However, please note that we may not be able to meet your request for replacement depending on our availability, so we will respond with a refund in that case.
In addition, even if there is a problem with the ordered product, we will not be able to receive any returns that are 14 days from the date of arrival of the product.
Even if the delivery destination is an overseas customer, we accept returns and exchanges under the above conditions.
Returns and exchanges cannot be accepted in the following cases: Please understand in advance.

・ When 7 days have passed since the arrival of the product
・ When it is used even once
・ When odors adhere, dirt, damage, etc. occur under the customer
・ Processing under the customer (such as so-up), when washed, when the tag or label is separated, or when a part of the product or accessories, etc. is lost

For more details, please check About Returns and Exchanges.

Can I cancel my order?
We are very sorry, but we cannot cancel or change it after completing your order.

Is the postage free when returning or exchanging?
The cost of the return will be borne by the customer in the case of the return at the customer's convenience. In the case of returns due to our convenience, we will bear the fee.

Confirmation and change of purchase contents

Can I change the delivery date and time?
We are very sorry, but we cannot change the delivery date and time after the order is completed.
When ordering, please confirm the delivery date and time before registering.

Can I change my destination?
Even after your order has been confirmed, we can change the delivery destination if it is possible in time.
In that case, please Contact Us.
If it has been shipped, it cannot be changed. Please understand in advance.