Shipping Information

[When the delivery address is within Japan]
About the delivery company
The products you ordered will be shipped by Sagawa Express Takkyubin.

About shipping cost
The shipping fee will be 1,000 yen nationwide (Okinawa prefecture and remote islands will be charged separately) per order.
* Currently, we offer free shipping to customers when the purchase amount is 20,000 yen or more (total of product price and consumption tax).

About the number of days until shipping
We will ship the item within 1-3 business days after confirming your order. However, if you specify the delivery date and time, we will ship according to the specified delivery date and time.
* Please note that it may take some time to ship due to product shortages, concentration of orders, etc.
* We do not ship on holidays (Saturday, Sunday, national holidays, year-end and New Year holidays). In addition, please note that our company may be closed without notice.

About specifying the delivery date and time
You can select the desired delivery date and time at the bottom of the cart page.
If you want the shortest shipping, please select "Not specified" as the delivery date and time.
You can specify the delivery time zone from the following 6 time zones by Sagawa Express time zone service.
In the morning (8:00 to 12:00), 12:00 to 14:00, 14:00 to 16:00, 16:00 to 18:00, 18:00 to 20:00, 19:00 to 21:00
We apologize for the inconvenience, but due to the regulations of Sagawa Express, some areas cannot be specified as time zones.
Depending on the region, even if you specify the delivery time zone when ordering, it may not be possible to deliver at the exact time. For more information, please contact your local Sagawa Express office.

Change delivery date and time
We apologize for the inconvenience, but the delivery date and time cannot be changed after the order is completed.
When ordering, please check the delivery date and time before registering.

About long-term absence and refusal of receipt
As a general rule, the product can be received within 14 days from the date of delivery.
If you are absent at the time of delivery, the delivery company will post a notice of absence. Please inform the delivery company of the desired redelivery date within the redelivery period and receive it. If you do not contact us using the contact information provided in the out-of-office notification, or if your address is incorrect, we will automatically return it to you. The returned product will be processed at our discretion.
Please note that we may not be able to accept subsequent orders for customers who have been absent for a long period of time and who have refused to receive the product due to customer convenience, or who have determined that we do not intend to purchase due to repeated returns or cancellations. give me.

About packing and shipping products
Items ordered in multiple batches cannot be shipped together. Please note.

About delivery to remote islands
Orders for delivery to remote islands (excluding the main islands of Okinawa and Hokkaido) will be handled separately by e-mail. Please contact us.
In addition, please note that we will cancel your order and contact you for orders for which purchase procedures have already been completed for remote islands.

About changing the delivery address
Even after confirming your order, we will change the delivery address if time permits.
In that case, Please contact us.
It cannot be changed if it has already been shipped. Please note.


[When the delivery address is outside Japan]
About the delivery company
Asia, Oceania (excluding Australia), Europe, the United States: Will be delivered by EMS.
North America (excluding the United States), South America, Africa, Australia: Will be delivered by FedEx.

About delivery area
We accept delivery to the target delivery areas of EMS (Asia, Oceania (excluding Australia), Europe, the United States) and FedEx (North America (excluding the United States), South America, Africa, Australia), but some countries / regions cannot accept delivery. In addition, due to the new coronavirus, delivery to some countries / regions has been suspended.
Please note that delivery to the applicable country / region will be cancelled.
For more information, Please contact us.

About shipping cost
The shipping fee is as follows per order.
Asia, Oceania (excluding Australia), Europe, the United States: 3,000 yen (Deliver by EMS)
North America (excluding the United States), South America, Africa, Australia: 25,000 yen (Deliver by FedEx International Priority)

About tariffs, etc.
Customs duties, customs fees, etc. due to the purchase of the product will be borne by the customer in accordance with the laws and regulations of the country of delivery.
Taxes and customs fees vary from country to country, so please contact the customs office of the destination country for details, or "Tariff rates around the world" (https://www.jetro.go.jp/theme/export/tariff/)Please confirm.

About the number of days until shipping
Please check here for the delivery time.
EMS: https://www.post.japanpost.jp/int/deli_days/ems/tokyo.html
FedEx International Priority: https://www.fedex.com/ja-jp/shipping/services/international-priority.html

About specifying the delivery date and time
Please note that you cannot specify the delivery date and time.

About long-term absence and refusal of receipt
Please note that if you are absent for a long period of time or refuse to receive the item due to your convenience, you will be responsible for the shipping fee when shipping and the shipping fee when returning to Japan.
In addition, we may not be able to accept subsequent orders for customers who have determined that we do not intend to purchase due to repeated returns or cancellations.

About packing and shipping products
Items ordered in multiple batches cannot be shipped together.

Cancellation / change of order

We apologize for the inconvenience, but you cannot cancel or change your order once it has been completed. In addition, we only accept returns and exchanges under specific conditions. For more information, please check About returns and exchanges.